We are the data controller responsible for your personal data.
1. Who we are
- Business name: Empire Oven, Carpet & Exterior Cleaning Services Ltd
- Website: www.empclean.co.uk
- Email: cleanme@empclean.co.uk
- Phone: 01795 904805
- SMS Number: 07378 945511
- Mobile: 07834 542828
- Registered Address: c/o Michael D Nichols, Tolherst Court, Turkey Mill, Ashford Rd, Maidstone, ME14 5SF
2. What personal data we collect
We may collect and process the following information:
- Full name
- Address (including service address)
- Email address
- Phone numbers
- Details of services requested or provided
- Appointment history
- Communication records (calls, SMS, emails, messages)
- Payment details (processed securely via third parties, we do not store full card details)
- Website usage data (via cookies, analytics and tracking tools)
3. How we collect your data
We collect data when you:
- Request a quote or book a service
- Fill in a form on our website
- Contact us via phone, SMS, email, or social media
- Interact with our adverts (Google or Facebook)
- Use our website (via cookies and tracking technologies)
4. How we use your data
We use your personal data to:
- Provide quotes and carry out services
- Manage bookings and appointments
- Communicate before, during and after your service
- Send appointment reminders and "on our way" messages
- Request reviews and feedback
- Send occasional marketing offers and promotions
- Improve our services and customer experience
- Comply with legal and financial obligations
5. Legal basis for processing
We rely on the following lawful bases under UK GDPR:
- Contract: To provide services you request
- Legitimate Interests: To run and grow our business
- Consent: For marketing communications (where required)
- Legal Obligation: For accounting and regulatory compliance
6. Marketing & SMS communications
We may contact you via:
- SMS (including from our GHL number: 07378 945511)
- Phone
You may receive marketing messages if you have previously used our services, or you have opted in to receive them. All marketing messages will include a way to opt out. You can opt out at any time by:
- Replying STOP to SMS messages
- Clicking unsubscribe in emails
- Contacting us directly
7. Sharing your data
We do not sell your personal data.
We may share your data with trusted third parties, including:
- CRM and automation platforms (including GoHighLevel)
- Payment processors
- Google (Ads, Analytics, Local Services Ads)
- Facebook / Meta advertising platforms
- Accountants and professional advisors
- IT and website service providers
- Legal or regulatory authorities where required
All third parties are required to handle your data securely and in compliance with UK data protection law.
8. Data storage & retention
We store your data securely using reputable systems and take appropriate measures to prevent unauthorised access. We retain data for:
- Up to 6 years for financial and legal records
- Marketing data until you opt out or request deletion
- Customer records as long as necessary for business operations
9. Your rights
Under UK GDPR, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Restrict or object to processing
- Request transfer of your data
To exercise your rights, contact: cleanme@empclean.co.uk.
10. Cookies & tracking
Our website uses cookies and similar technologies to:
- Improve user experience
- Analyse website traffic (e.g. Google Analytics)
- Track performance of adverts (Google Ads, Facebook Ads)
You can control or disable cookies via your browser settings. See our Cookie Policy for full details.
11. Third-party links
Our website may contain links to other websites. We are not responsible for their privacy policies or practices.
12. Complaints
If you have concerns about how your data is handled, you can contact the Information Commissioner's Office at https://www.ico.org.uk. You also have the right to lodge a complaint with them.
13. Changes to this policy
We may update this privacy policy from time to time. The latest version will always be available on our website.